KATARINA

Lingerie

Refund and Returns Policy


Last Updated:

1. Introduction
At Katarina Lingerie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a seamless shopping experience.

2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
  • Returns must be initiated within 14 days from the date of delivery.

3. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer support team at team@katarinalingerie.com with your order number and reason for return.
  2. Our team will provide you with a return authorization and instructions.
  3. Pack the item securely and ship it back using a trackable shipping method.
  4. Once we receive and inspect the returned item, we will process your refund or exchange.

4. Refund Process

  • Refunds will be issued to the original payment method within 3 business days after receiving the return.
  • Shipping fees are non-refundable.
  • If the item was purchased with a discount or during a promotion, the refund will reflect the discounted price.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of delivery with photos of the product. We will provide a replacement or a full refund at no additional cost.

7. Non-Returnable Items
The following items cannot be returned:

  • Used items
  • Gift cards

8. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • If you still have not received your refund, contact us at team@katarinalingerie.com.

9. Contact Us
For any questions regarding our Return and Refund Policy, please contact:

By making a purchase on our website, you agree to this Return and Refund Policy.